Chris Ford

Chris brings experience in revenue cycle operations and patient access strategy to each client engagement. His knowledge of industry best practices and ability to identify and mitigate process and performance gaps enable him to successfully partner with organizations of all sizes to design and implement strategies aimed at improving operational efficiencies and maximizing collections. Clients especially appreciate Chris’s ability to effect change by forging meaningful and lasting relationships at all levels of an organization.

At ECG, Chris has participated in and led an array of engagements, most recently assisting a national health system with the design and implementation of its patient access strategy, which included establishing a contact center that will service millions of consumer interactions each year. Chris has also served in multiple interim management roles, providing leadership support for revenue cycle operations during periods of organizational change and leadership turnover. In his most recent interim role, Chris supported a two‑hospital, 300‑provider integrated health system in the Midwest. By standardizing operational processes and implementing targeted technology optimizations, Chris helped the organization realize increased annual cash collections of more than $18 million.